Inventory Scan X

Support

We read every message and reply as soon as we reasonably can.

Writing from inside the App? Settings › Send Feedback attaches your app and device version automatically, which helps us diagnose issues faster.

Managing your account

  • Reset your password: tap Forgot password on the sign-in screen and follow the link we email you. If it doesn't arrive within a few minutes, check your spam folder.
  • Delete your account: go to Settings › Account › Delete Account. This permanently removes your inventories, products, photos, form templates, and settings. It cannot be undone, and it does not require contacting us.
  • Export your data: any inventory can be exported to CSV or PDF from its export menu, at any time, on any plan.

Subscriptions, billing, and refunds

  • Manage or cancel: subscriptions are billed by Apple. Open iOS Settings › your name › Subscriptions to change or cancel your plan. Cancel at least 24 hours before the period ends to avoid renewal.
  • Restore a purchase: if you reinstall the App or switch devices, use the Restore Purchases option on the subscription screen while signed in with the same Apple Account.
  • Request a refund: refunds are issued by Apple, not by us. Visit reportaproblem.apple.com and select the purchase. If you'd like us to look into the underlying problem too, email us and we'll help.
  • Downgrading is safe: if a subscription ends, nothing is deleted. Your existing inventories stay readable and exportable — only the creation of new items beyond the free limits is restricted.

Common questions

  • The scanner won't open the camera. Check iOS Settings › Inventory Scan X › Camera and make sure access is allowed. Barcodes scan best with even lighting and the code filling most of the frame.
  • A shared inventory isn't updating. Confirm the invitation was accepted and that the member has the right role — viewers can read but not edit. Pull to refresh the list to force a sync.
  • I'm not receiving notifications. Notifications about shared inventory activity require permission. Enable it in iOS Settings › Inventory Scan X › Notifications.
  • Changing ad and privacy choices. Reopen the consent form from Settings › Privacy in the App, and manage app tracking in iOS Settings › Privacy & Security › Tracking.

Privacy

Our Privacy Policy explains what we collect, how it's stored, and the choices available to you. To exercise a data protection right, email us at the address above.